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Signing in

Sign in​

  1. Go to https://hub.entrosity.com.
  2. Enter your E-mail and Password and choose Sign in.
  3. If your account uses two-factor authentication, the page asks for an Authentication code. Enter the 6-digit code from your authenticator app and choose Verify. Back returns to the e-mail and password.

You land on Products, or on the page you asked for before signing in. If you opened a product link (for example a bookmark to Axis) while signed out, you are taken back to it after signing in.

If an organization you belong to requires two-factor authentication and you have not set it up, signing in on the way to a product takes you to Account instead. See Organizations that require two-factor authentication.

A sign-in lasts up to 30 days without use. While you use the Hub or a product, the session renews itself in the background.

Recovery codes​

If you do not have your authenticator app, enter one of your recovery codes in the Authentication code field instead. Each recovery code works once. You received 10 of them when you set up two-factor authentication (Your account).

A code from the app also works only once: if it is refused, wait for the next code.

Lost both your authenticator app and your recovery codes? Ask a platform admin to reset your two-factor authentication.

Forgotten password​

  1. On the sign-in page choose Forgot your password?
  2. Enter your E-mail and choose Send reset link.
  3. Open the link in the e-mail. It is valid for 1 hour; only the newest link works.
  4. Enter the New password twice and choose Change password.

The page gives the same answer whether or not the address has an account. Disabled accounts receive no e-mail.

After a reset you are signed out everywhere, in every product. Sign in with the new password.

Passwords must be 12 to 256 characters long, must not be a well-known password, and must not be your e-mail address.

Accept an invitation​

Invitations arrive by e-mail. The link is valid for 7 days. The page says which organization you were invited to, whether you were invited as a platform admin, and which e-mail address the invitation is for.

New account​

If the address has no Entrosity account yet:

  1. Enter Your name.
  2. Enter a Password and Repeat password.
  3. Choose Create account.

You are signed in and land on Products.

Existing account​

If the address already has an account, the new access is added to it:

  • Not signed in: choose Sign in to accept. Sign in with the invited account; you come back to the invitation. Choose Accept invitation.
  • Signed in as the invited address: choose Accept invitation.
  • Signed in as someone else: the page says so. Choose Sign out, then sign in with the invited account and open the link again.

If you already belong to the organization, accepting never lowers your organization role. The invited product roles replace your roles in those products; your other product roles stay.

The page shows Invitation unavailable when the link has expired, was already used, was revoked, or the organization is suspended. Ask an administrator to invite you again. A new invitation to the same address and organization replaces the old one, so only the newest link works.

Lockout and rate limits​

  • After 10 failed sign-ins in a row, the account is locked for 15 minutes. Wrong two-factor codes count as failed sign-ins. A successful sign-in resets the count.
  • Sign-in attempts are also limited per IP address (10 a minute) and per e-mail address (5 a minute). Password reset requests, invitation and reset links, password changes and turning off two-factor authentication are limited in the same way. When you hit a limit, wait a minute and try again.
  • A wrong e-mail address, a wrong password and a disabled account give the same error, so the page does not reveal which accounts exist.

Open a product​

Products (the Hub's home page) greets you and shows Your organization (or Your organizations) at the top right. Below, Your products has one card per product you can open: the product's name and what it does (for example Entrosity Axis, remote monitoring and management), Access granted, Your role and the Organization. If you have the product in several organizations, there is a card for each. Choose the card (or Open Entrosity Axis) to start the product. Axis opens at /axis/t/<organization ID>; its Entrosity Hub button (top right) brings you back.

  • Platform admins also see a card with the role Global admin for each product (organization All organizations). It opens the product's administration (Axis: /axis/admin). A platform admin without an organization sees Platform admin (all organizations) at the top.
  • Cards of suspended organizations are dimmed, say Suspended instead of Access granted and Organization suspended at the bottom, and cannot be opened.
  • If you have no product role yet, the page says so. Ask your organization's admin for access.

The product signs you in with your Hub session; you do not enter your password again. Some sensitive actions in a product ask for your password, which the Hub checks.

Sign out​

Open the menu under your name (top right) and choose Sign out.

Signing out on the Hub, or in a product, ends your session:

  • in the Hub and in every product;
  • in every open tab of this browser; other tabs go to the sign-in page.

Sessions on other browsers and devices stay signed in. To end them, use Sessions on your account page.