Devices
The device list
Devices lists every device of the tenant, paged and sorted on the server, so it stays fast with tens of thousands of devices.
- Search by hostname, display name, last user, IP address or serial number.
- Filter by status, site, operating system, Active Directory OU, tags (all of), agent version, source (agent, AD only, both), and installed software ("has" or "does not have" a program, optionally with a version condition).
- Sort by any sortable column, and choose which columns to show.
- Save a filter under a name to reuse it. Saved filters are kept in your browser, per tenant.
The filter is part of the page address, so you can bookmark or share a filtered list.
Browse by organizational unit
With Active Directory sync, an OU tree sits beside the list, laid out like Active Directory Users and Computers:
- The tree shows the domain, then its OUs and containers (such as the
default
Computerscontainer). Each has the number of computers in it and in every OU below it. - Click an OU to list the devices in it and in every OU below it. The path (for example coding.local › _CODING › Computers › Students › SB1) is shown above the list, and the other filters still apply.
- All devices removes the OU filter. Not in Active Directory lists devices that only have the agent (source Agent).
- The branch holding most of the computers opens by default. Use the arrows (or the ← and → keys) to open and close branches. What you open is remembered in your browser.
To give the list the full width, hide the tree with the button in its header; Show OUs above the list brings it back. Your browser remembers the choice.
On small screens the tree is hidden; use Filters → Active Directory OU, which lists the same tree.
Status and source
| Status | Meaning |
|---|---|
| Online | The agent is connected and sending heartbeats. |
| Offline | No heartbeat for about 3 minutes. |
| Never connected | Known from Active Directory; no agent has enrolled. |
| Decommissioned | Removed by an administrator (hidden from the list). |
| Source | Meaning |
|---|---|
| Agent | Only the agent knows this device. |
| AD | Found in Active Directory; no agent installed. |
| Both | Agent and AD object were matched. |
Bulk actions
Select devices with the checkboxes, or select all matching the current filter (up to 5,000 devices), then choose an action:
- Refresh inventory
- Reboot (with delay and message)
- Wake up (wake-on-LAN)
- Uninstall software by program name
- Add tag
Devices where an action does not apply are skipped, and the result says
how many and why (for example no_agent, software_not_found,
no_connector). Codes are listed in Error codes.
A device's page
The header shows status, last seen, OS, last user, site, tags and agent version, with the quick actions (Device actions).
| Tab | What you see |
|---|---|
| Overview | Summary: OS, hardware, user, site, agent, AD details. |
| Hardware | Manufacturer, model, serial, CPU, memory, disks. |
| Network | Adapters, IP and MAC addresses. |
| Software | Installed programs, machine-wide and per user, with an Uninstall action. |
| Updates | Installed Windows updates. |
| Services | Windows services and their state. |
| Users | Local user accounts. |
| Sign-ins | Who signed in to the device and when (see below). |
| Metrics | CPU, memory and disk usage over time, and the CPU temperature (°C) when the device reports one (many virtual machines do not). |
| Activity | Jobs sent to the device and their results. |
| Deployments | This device's deployment targets. |
| Scripts | Script runs on this device. |
Sign-ins
The Sign-ins tab lists every Windows sign-in on the device, newest
first: User (DOMAIN\name), Type (Console or Remote
Desktop), Client (the Remote Desktop client's name or address),
Signed in, Signed out and Duration. A sign-in that is still
open shows Still signed in; a sign-out marked (estimated) happened
while the agent was stopped or offline, so the time is when it noticed.
The agent checks the sessions every 10 seconds and reports changes at once. Locked and disconnected sessions still count as signed in. Sign-ins are kept for 7 days after the user signs out and then deleted; this period is fixed. Everyone who can see the device can see this tab.
How fresh is the data?
| Data | When it is sent |
|---|---|
| Heartbeat (CPU, memory, disks, logged-on user, pending reboot) | Every 60 seconds |
| Full inventory | At agent start and every 24 hours |
| Software, disks and services (delta) | Every 4 hours |
| On request | Refresh inventory |
Sections that have not changed since the last report are skipped by the server, so frequent refreshes are cheap. Metrics are kept for 90 days and inventory snapshots for 30 days by default (Retention).